At Vanilla Store (vanilla.sa), we are committed to protecting the privacy of your data and the security of your personal information according to the highest security standards, and in compliance with the Personal Data Protection Law (PDPL) in the Kingdom of Saudi Arabia.
This policy explains how your information is collected, used, protected, and your full rights related to it when visiting or purchasing from our store.
1. Information We Collect
We collect only the necessary data to provide a safe and seamless shopping experience, which includes:
Identity and Contact Data: Full name, email, mobile number, and direct delivery address.
Order and Transaction Data: Details of purchased products, order date, and purchase history.
Payment Data: All financial transactions are processed through encrypted and officially authorized payment gateways. We absolutely do not create or store your credit card numbers or CVC codes on our servers.
Technical and Site Browsing Data: IP address, browser type, operating system, and site interaction data via Cookies.
2. How Do We Use Your Information?
We use the collected data for specific and clear purposes only: Processing, preparing, and shipping your orders to your address. Sending order status updates and shipping-related notifications. Providing customer service, technical support, and answering your inquiries. Improving the online store's performance and developing the user experience. Complying with legal, tax, and accounting requirements within the Kingdom of Saudi Arabia.
3. Non-Sale of Data and Sharing with Third Parties Explicit Pledge:
We absolutely do not sell, rent, or trade your personal data to any external party or third parties for marketing purposes. Data is only shared with trusted and specific third parties for the purpose of completing your order, which are:
Shipping and Delivery Companies: To share your name, address, and phone number for the purpose of delivering the shipment.
Approved Electronic Payment Gateways: To process payment operations through secure and encrypted channels. Government and Legal Authorities: Only if officially requested under applicable regulations and laws.
4. Data Security and Technologies Used
We follow strict security standards to protect your information from unauthorized access, modification, disclosure, or destruction: SSL Encryption: The store uses an SSL (Secure Sockets Layer) encryption certificate with the HTTPS protocol to encrypt all data transmitted between your browser and our servers.
Payment Card Security Standards (PCI-DSS): All financial transactions are subject to the highest international security standards for electronic payment gateway links.
Limited Access: The authority to view order data is restricted to authorized employees only for the purpose of servicing the order.
5. Cookies
We use Cookies to improve your browsing experience on the store:
Essential Files: To remember products in the shopping cart and complete the registration process.
Analytical Files: To understand how visitors use the store and to improve speed and performance (such as Google Analytics). You can control Cookie settings or disable them entirely through your browser settings, noting that disabling them may affect some of the store's operational functions.
6. Your Rights as a User
Under data protection regulations and laws, you have the right at any time to:
Access and Review: Request a copy of the personal data we hold about you.
Modification and Correction: Request the update or modification of any inaccurate data.
Data Deletion: Request the erasure of your personal data from our records (unless there are legal or accounting requirements that compel us to retain it).
Unsubscribe: Unsubscribe from marketing and newsletter messages by clicking on the "Unsubscribe" link at the bottom of any email.
7. Contacting the Privacy Officer
If you have any question, inquiry, or request related to the privacy policy and the protection of your data, you can communicate directly with our data protection department via the following channels:
Owner and Operator: Sada Forum Trading Company (a One Person Company)
Commercial Registration Number: 1010331297
Store Name: Vanilla (vanilla.sa)
Physical Address and Headquarters 6855 Al-Ha'ir Branch Road 2794 Al-Dar Al-Baida District Riyadh 14519
Short Address: RMDE6885
Email: [email protected]
Mobile / WhatsApp Number: 00966553909922
Working Hours: From Saturday to Thursday, from 09:30 AM to 07:00 PM (Riyadh time) - Friday is a weekly holiday.
