At Vanilla Store, we are keen to provide multiple and fast shipping options to ensure that your orders arrive safely and reliably. Please review the details of our shipping policy:
Order Processing and Preparation Times Preparation time:
Orders are prepared and packaged within a period ranging from (0 to 1) business day, immediately upon successful payment confirmation. Order cut-off time: Receiving orders for the same day is stopped at 06:00 PM (Riyadh time). Any order confirmed after this time will begin to be processed and prepared on the very next business day.
Shipping Costs and Free Delivery Offer
We at Vanilla Store are pleased to offer fully free shipping for any order with a total value exceeding 399 SAR. As for orders valued at less than 399 SAR, the shipping fees detailed below will apply based on the shipping company selected by the customer during checkout.
Shipping Options, Fees, and Delivery Times
We provide you with a range of delivery options to suit your needs and locations:
Alyasoob Logistic (Exclusive to Riyadh city): Shipping cost is 11 SAR. Delivery to the door is made within 24 to 36 business hours.
RedBox Smart Lockers (RedBox): Shipping cost is 12 SAR. Delivery time ranges from 2 to 5 days. Your order will be deposited in the smart locker so you can collect it at a time convenient for you.
Prolo Refrigerated Shipping (Prolo): Shipping cost is 16 SAR. Delivery time ranges from 3 to 5 days to ensure products arrive refrigerated to the door (this service is only available in cities and areas approved and supported by the shipping company).
Aramex: Shipping cost is 20 SAR. Delivery time ranges from 3 to 5 business days, and covers all regions of the Kingdom. SMSA: Shipping cost is 24 SAR. Delivery time ranges from 3 to 5 business days, and covers all regions of the Kingdom.
Customer Rights and Duties National Address:
To ensure speed and accuracy of delivery, the customer is obligated to provide us with correct and complete "National Address" data, in addition to an active contact number. The store does not bear responsibility for any delay resulting from entering incorrect or incomplete data.
Order Receipt:
The customer must respond to the calls or messages of the shipping companies' representatives or collect the order from the smart lockers at the specified time. If the customer cannot be reached or refrains from receiving the order, the order may be returned to our warehouses, and the customer will bear the resulting shipping fees.
Shipment Condition:
The customer has the right to inspect the shipment from the outside before receiving it, and in the event of any visible damage to the packaging, please contact us immediately before signing for receipt.
Contact and Support
If you have any inquiry regarding the status of your order or tracking the shipment, our support team is ready to serve you from Saturday to Thursday (from 09:30 AM to 07:00 PM) via:
Email: [email protected]
Phone or WhatsApp: 00966553909922
