For Vanilla customers, you allow us to collect, use and disclose your personal information only in accordance with the Privacy Policy and in a very limited manner. Please note that your personal data will never be sold, used, or offered to any party, with or without payment.
How Vanilla Store obtains customers' personal information
When opening a new account on the Vanilla Store website, we request a set of the customer's personal data, as this data must be completed correctly to complete the registration process on the site and to ensure that there is no false or misleading information.
Personal information we collect
Your name, address, email, phone number, and other basic information.
Financial information such as: credit/debit card, or bank account details in some transactions.
To ensure the correctness of customer data, we may have to request proof of your identity and place of residence, such as: a copy of your identity card, passport, driver's license or registration/warranty certificate.
Security measures
Upon completion of the registration process, you can start purchasing from the Vanilla site, which is strictly protected against fraud and abuse through the following procedures:
Register and store your IP address and the number of times you log on to the site.
Collect usage and access data that allows us to prevent multiple account openings or fraudulent behavior or to protect our systems against unlawful attacks.
We may share this data with specialized and trustworthy fraud management services that help us analyze this data.
We use cookies; They are small text files that are stored on Customer's computer for record keeping purposes. Information collected and stored through cookies may be against personal data that we hold on our systems.
We obtain such personal and confidential information through the following sources:
Information you provide to us on the Site, through forms, written forms and other forms of data entry.
Information entered on the site, by storing your personal information without completing or submitting a form.
Information from third parties is entered indirectly to ensure the authenticity of the user and to prevent any fraud or fraud.
Information from third parties that you authenticate and agree to provide to us.
Information about buying and selling operations and account history.
Internal use of personal information
We collect, store and process your personal information on our servers in the USA, and maintain physical, electronic and procedural safeguards to protect our services 24 hours a day.
We use your personal information to activate your account on the Vanilla site, carry out your operations, and provide all services on the Vanilla site.
We also share some information such as in banks or credit/debit card processing services and identity verification services as part of our normal business operations, but we only reveal the last 6 digits of your credit or debit card for the purpose of verifying the validity of your data Client (all financial data is stored using completely secure encryption).
The purpose of sharing this data is to identify and verify customers, and to reduce fraud, other criminal activities, and financial risks on our site. When the user's identity is suspected or exposed to fraud, the service provider has the right to re-inquire about any personal data. By using our services you consent to the sharing of your personal data for these purposes.
Control of personal information
If there is a change in personal information (such as name, address, or phone number), you must update this information through the "Profile" section of your Vanilla site account, or by contacting Vanilla site customer service. Vanilla is not responsible for any losses arising from your failure to maintain the confidentiality of private personal data. If you wish to deactivate your account, you will have to contact Customer Service. We are committed to maintaining some of your records for at least 5 years after account closure.
How to protect your personal data
Vanilla Store is committed to dealing with your account information with a high level of security and protecting personal data against unauthorized access, use or disclosure. Credit/debit card and bank account details are only stored in encrypted form on computers that are not connected to the Internet. Once you log in to your account and transfer your information over the Internet, all Internet communications are secured using SSL: Secure Socket Layer technology with 128BIT encryption to ensure that your private data does not reach anyone on the Internet.
However, this level of protection can only be 100% effective if you follow your own security policies. You must not share your account information with anyone. If you are concerned that any of your personal data has been exposed, you should change it immediately after logging into your account.
